Can thomasholten.com ship to my country?
Yes, we deliver to every country.
Why is my tracking number not working?
Once an order leaves our warehouse, thomasholten.com provides a tracking number. The tracking number may not show any results until the carrier has had a chance to conduct an initial scan of these packages.
For express shipments, this delay is usually 1 business day. Air parcel delays can be up to 3 working days.
How long will it take for my order to be delivered?
Most normal sized orders are placed within 1-2 business days.
Are you in charge of shipping documents?
Small mistakes in international parcel paperwork can lead to annoying delays and even unnecessary extra customs fees! Therefore, our transportation team ensures that everything is accurately filled and smoothly delivered to any destination. Whether it’s shipping to New York or remote Pacific islands, the thomasholten.com team will make sure the job gets done!
Customs clearance and taxes
Customs clearance documents and formalities are handled by couriers. In some cases, they may need to contact you to confirm the details of the shipment. In any case, additional documentation is required to clear customs, thomasholten.com will assist you fully. Any local sales or import taxes will be calculated when your goods enter your country: in most cases, there is nothing to pay, but if there is, you will only receive a small surcharge when you receive the product.
Please note that it is your responsibility to know in advance the legality of importing the item you have ordered in your country – and the legality of importing the goods into your country itself. We are not responsible for items confiscated by local authorities or any associated costs incurred. Please read the full fine print of the thomasholten.com Terms and Conditions, which you agreed to when placing your order.
– Customs clearance by Courier in the country of destination of delivery (and in some cases, in the country of transit). In the event of any query or clearance confirmation, you must contact them at any time. It is your responsibility to understand the regulations of your country of delivery before placing an order.
If you need more advice on taxes, shipping invoicing and paperwork, and customs declarations, please contact the Customer Support team.
Do you provide tracking information?
After your order is sent, we will send you a tracking number so you can track it all the way to your home. But you’re not the only one keeping track of your delivery. If there is a delay in your delivery, we may be working on it before you notice.